Refund & Cancellation Policy

Because each conversation is reserved exclusively for you, purchased conversations are generally non-refundable once they have begun.

If you experience a verified technical problem that prevents your conversation from taking place or significantly interrupts your experience, Symphony will review the circumstances and, when appropriate, provide a replacement conversation or another reasonable resolution.

Conversations terminated because of a confirmed violation of our Terms of Service—including harassment, threats, solicitation, attempts to exchange personal identifying information, or other prohibited conduct—are not eligible for a refund.

If you have questions about a purchase or believe you experienced a technical issue, please contact our support team at help@symphonysupportnetwork.com.

Our goal is always to treat our callers fairly while protecting the safety, privacy, and integrity of the Symphony community.